Abeille Quinceañera

I haven’t been a fan of Canvas CU since I opened my account and credit card several years ago. Customer communication is poor and I feel like they don’t care about their members. I’ve been banking elsewhere for a while. I would’ve closed the accounts but I kept it open because I didn’t want to hurt my credit score by closing a credit account. I got a letter in the mail that my credit account has been closed, and the letter doesn’t even say WHY, just that the account is closed. I tried logging into the app and it wasn’t showing any of my accounts anymore. Called customer service and the agent said my accounts were closed due to 2 years of inactivity. I’ve done plenty of banking in my life and never had any account closed due to inactivity. I asked the rep if they normally just close accounts without telling people. She said I should’ve gotten letters, but I never received any communication from them (surprise). she told me I could go to a branch and reopen my accounts if I wanted to. Why would I reopen an account I haven’t used in years, especially if they just close accounts with no notice? I told her I know it wasn’t ~her~ fault personally but that I will absolutely never bank with them again. Checked my credit score and it was slightly dinged due to 1) having an account closed, and 2) now having a higher % of credit usage since the account was closed. Definitely do not recommend this credit union to anyone!

Closed my account so I couldn’t make payments and when I went in person to pay the cash they didn’t honor the cash and sent the repo man and when I called about it they didn’t listen to what I was saying and hung up. The Loveland and Denver branches have been the worst customer experiences I’ve ever had in my entire life.

Really disappointed in my credit union. Been a member for a while , tried to fill out a application for first time homebuyers for 100% financing like the web site says but turns out they don’t do 100% financing so they are false advertising on there website and there employees are aware of this . There disclosures do not tell you that they require a downpayment on there 100% financing witch included downpayment. It’s all false

Very rare I leave a post. There auto loan department Is very unprofessional. They tell me there going to call and email me certain criteria, but never follow through. Communication is horrible. Don't waste your time, I heard Weld Community Credit Union is better if you your looking.