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SHERATON CERRITOS HOTEL

About SHERATON CERRITOS HOTEL

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Map

12725 Center Court Drive, Cerritos, CA 90703

Recent reviews

4.3
out of 5.0
Customers have rated this business as outstanding in the following areas:
Affordability
Knowledgeability
Cleanliness
Professionalism
Jessica Zamora

Jessica Zamora

5

We recently stayed for a wedding so we stayed the whole weekend. The hotel was beautiful and the rooms were very comfortable. The pool wasn't very impressive, but at least it was clean. We frequented the bar, and Elizabeth is amazing and makes the best tequila sun rises, old fashioned, and palomas. So if you stay and want a good drink, ask for Elizabeth!! Actually, all the staff we dealt with were really lovely. The location of this hotel is perfect there's so many stores and restaurants within walking distance. If we have to stay in town again, we will definitely come back!

Cassie AMaya

Cassie AMaya

5

Truly enjoyed this hotel. Rooms are super clean. The only con about the room was the lack of microwave. They however have a community microwave. Parking and wifi is free. The bed was extremely comfortable. The location is walking distance to eateries and shops, and just about 7mins drive to the mall. Will definitely come again. They also provided to military pricing which was a welcomed surprise! Our first night was quiet, however a family moved in next door the second night and it was extremely loud. I'm not sure if it was just the volume of the family or the room, as we had not heard a squeak from any neighbors, the night before.

Michael Jenkins

Michael Jenkins

4

Excellent, friendly service at the front desk and restaurant. Nice rooms. Had an issue with fire alarms going off at 1:30 and 2:00am. Did not get much sleep after that but they made it right.

Beth Reyes

Beth Reyes

1

The times I stayed there I Had bad experiences. 2 different occasions the employees stole my trash bags . I bought them a day before like if I didn’t notice. Their own employees enter my room when I was with my family even though I had the sign . It was a supervisor lady. No respect. Whe I asked for bed sheets try refuse to provide the ones from cart & gave some other ones which gave my entire family itching & bites . Manager didn’t do nothing. They don’t care. A lady said they stole while she was taking a shower. Police is always there because of some Robbery. I don’t feel safe and never go back I really think their own employees & supervisor don’t respect privacy & steal . Bed bugs . Don’t waste money & time. Is not safe . Don’t go for the looks is not a honest hotel. They will steal what they can .

Rob

Rob

1

Horrible stay over this past weekend. There was hair on my bed and I reported it to the front desk within 1 hour of checking in while settling into my room. I asked for a new room and they said they're fully booked so can't change rooms. They offered to send room cleaning to change out the bed sheets which I agreed to. No one came for couple of hours, so I went to the front desk again and asked when they are coming to clean the room. They said they'll send someone up right away. Of course, no one ever showed up. Most disgusting hotel and terrible customer service. They obviously do not care about guests here. Never coming back again.

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