DoubleTree by Hilton Santa Ana

The family and I stayed here just for one night but the experience wasn’t as bad as some of the previous reviewers claimed. Unfortunately I don’t have many pictures on my phone but The location was pretty quiet and had nice view of planes taking off from the air port much to my kid’s excitement. The room itself was nice, clean. Shower control was little confusing at first but after an unintentional ice cold rinse, got the warm water flowing. The staff at front office were very helpful and even gave recommendations on close by restaurants since the one in hotel was closed for the night. Had breakfast there and was quite good but coffee was little too strong for my own personal taste. Only three cons about and first is the elevators. It works but gave a loud squeak at lobby floor as slowing down, and having people in it among the luggage cart, it doesn’t give you lot of elbow space. Second con is actually the underground parking. It’s really a narrow entrance at a angle so if you have larger SUV, van or truck, it’s going to be tight squeeze. Lastly is you need your room card-key to exit the garage so it’s best to move vehicle before checking out; I didn’t know this but thankfully I only had to wait maybe a minute for another person to leave and I was able to get out. Bottom line; decent hotel and will go again if ever in area.

Place feels dated. Carpets are little worn. Overall clean but interior needs remodel and freshening up. Front office and other staff I ran into all were polite and friendly. It's close SNA and for shopping there is South Coast. Beaches are 30 minutes away. Right on and off the freeway is good.

Took this hotel since it is near the places where I have to go to. Convenient but I was surprised that the hotel is under renovation. No microwave in the room, my sink was clogged. Choose this hotel due for a shuttle bus. When I called the hotel, the receptionist was not detailed to tell me which of the Double Tree Hotel. But everyone is nice. Christopher the bartender was awesome. Miguel was awesome to let us know about the house wines that the owner of the hotel produced themselves. Live both red and white wines.

These are charging for everything which shouldn’t be for example there was no micro oven in our room and when asked they said it’s $10 per night. I booked my Expedia and it was confirmed but when I reached they said they don’t see my reservation which was done one month prior., I had to wait 20mins call Expedia and then we got our room. Pro tip: avoid this hotel and also booking from Expedia as they don’t communicate well after the booking is confirmed