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Four Points By Sheraton Los Angeles Westside

About Four Points By Sheraton Los Angeles Westside

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5990 Green Valley Cir, Culver City, CA 90230

Recent reviews

4.1
out of 5.0
Customers have rated this business as outstanding in the following areas:
Affordability
Support
Communication
Cleanliness
Professionalism
Dan VanGent

Dan VanGent

5

Based on the mixed reviews, we were hesitant to stay here. But we're glad we did! Everything about the stay was great. Parking is easy and not as expensive as other local hotels. We were greeted by a pleasant person at the front desk who was able to check us in early. (All three people we interacted with at the front desk were delightful.) The entire hotel was refurbished a few years ago. The common areas look brand new, as does the room. The carpeting, bed, other furnishings, bathroom, and window coverings all appeared new and in great condition. The buffet breakfast was also very good. We arrive there just after a large group, but the kitchen was able to keep the food items well stocked. Our server was very pleasant and attentive, refilling coffee and juice frequently. (I believe her name name was Mezza.) Overall, a great stay. We will be back!

Virginia Allen

Virginia Allen

5

The hotel and rooms all looked and felt clean and comfortable. The front desk staff was friendly and professional. The breakfast offered is decent and mine was covered with my stay, however, for most there is a charge and it’s rather expensive for a basic buffet. I wouldn’t have paid for it if circumstances were different. All in all nice stay. I only gave 3 stars for staff because I did get a call from one of the waitstaff to my room telling me I needed to pay for my breakfast and, rather than checking with the front desk, argued with me about it.

Affordable Hyperbaric Solutions

Affordable Hyperbaric Solutions

2

The room was very clean and housekeeping did their job well. But The room was very noisy at night due to an elevator that was groaning all night. The shower spray was not powerful enough to wash off soap, and the water took 9 minutes to get warm in our room. At $300 per night, it's not cheap- but the comforts were lacking in a hotel that charges those rates. Please fix the elevator b4 it breaks and traps someone And figure out how to get hot water and normal pressure to the rooms. I don't think that's too much to ask. The parking lot is well maintained, but felt a little as if I was staying in a jail with the gate that wouldn't let me in or out if I forgot my room key. Please figure out a way to treat guests better instead of saying I'm sorry when you fall short. Thanks

Letty Evans

Letty Evans

2

The housekeeper they were wonderful front desk was wonderful, but the rooms was too small. The shower was not working, right elevator was broke for two hour 😞. The sink water does not drain down when you brush your teeth the waters just sit there. I couldn't get a room service because the kitchen was closed. Doesn't open till five I was not good 😌 we had to go out and get some food😒

Alex Maryuen

Alex Maryuen

1

In my opinion, great customer service should prioritize creating a positive and smooth experience for guests. My recent interaction with the concierge was far from that. I inquired about extending my stay and was promptly dismissed by him, being directed to complete the process online. I politely asked if he had the capability to check online availability, but received another curt response instructing me to handle it online. Upon finishing the online extension, I returned to the concierge for check-in, only to be met with a rather unpleasant and disrespectful attitude. While my stay itself was enjoyable, the discourteous treatment I received from the concierge left a lasting negative impression. It's disappointing to experience such poor customer service, where guests feel more like a number than valued patrons. I won't be returning to an establishment that fails to prioritize the comfort and satisfaction of its guests.

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