SONESTA REDONDO BEACH & MARINA

We had a wonderful overall stay over Thanksgiving, but this review is going to be a shout out to Juan at the restaurant/bar affiliated with the hotel, Sol. The most creative bartender and over-the-top kind and friendly service. Juan went above and beyond to make our (multiple) trips to see him feel special. If we return to Redondo, I’d be open to staying someplace else but coming back to see Juan and drinking one of his cocktails would be a must-do.

We brought 8 people with us from Canada. Wanted a nice, clean. Place with a great view and location. Staff is outstanding , Special thanks to both Juan aka Don Juan.(server dining room) And Hayatoo (Chef) The service and the food was off the charts. Going to SOL Dining Room is an absolute must if you are looking for great food and great service. You are treated like royalty Highly recommend this wonderful Resort.

Located close to the marina. Quick and easy check-in service. Rooms were spacious, clean and well appointed. Very well sound proofed. Bar service and food available, food seemed pricey but the portions were generous with a nice atmosphere.

Aside from the lobby, which is light and bright, the rooms are dark and need an update, or at least a deep cleaning. I chose the hotel because it touted itself as beachfront. What I mostly saw was a parking lot with the harbor in the distance (room 3096). The room was not worth the steep cost for two nights mid-week. To make things worse, I left an expensive hairdryer in my room on accident. As soon as I got home I phoned the hotel, but nothing was turned in by housekeeping. That was a real bummer, especially since I had left the housekeeper a nice tip. I was very disappointed the hairdryer was not turned in as it should have been. Furthermore, ordering food for room service is difficult. When you call the room service number, the phone rings and rings and then goes to a voicemail asking you to leave your room number and someone will call you back. However, I did so and no one called me back. About 45 minutes later, I was finally was able to place an order. Finally, trying to reach the hotel by telephone in general (to look for the lost hairdryer) is very difficult. Management should try calling the hotel between 4 and 6 and see if they can speak to a human (good luck). My experience is that one is placed on hold over and over until finally disconnected by the hotel (after 3 cycles of returning to the main menu, the line automatically disconnects). Not a very good way to treat one's customers. I will say the food that came from the room service was tasty and the bed was comfortable, but that was about it. Overall, I was really disappointed in this hotel.